There are many noises around ClickUp on the web, and I am here to clear things up. In this ClickUp review, I will share all the essential information you need to know, from features to pricing structure to pros and cons.
I have been using ClickUp in the past months, and thanks to my +2 years of personal experience and testing in the project management software space, I have a chance to put ClickUp into perspective.
This is what I can promise: By the end of this unfiltered ClickUp review, you will see a clear picture of whether this project management app is for you or you should look for other tools.
Let’s dive in!
ClickUp
Summary
ClickUp is a project management software designed for teams to help them organize tasks, collaborate effectively, and manage multiple projects. This project management app surprised me in the right way. I did not expect this number of advanced tools. My overall experience was positive after my ClickUp review, but I also found some issues.
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Generous free plan
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Advanced project management tools
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Wide range of integrations
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Customized dashboards
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Great collaboration tools
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It was slow sometimes
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The mobile app has some bugs
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Poor customer service
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What is ClickUp?
ClickUp is a project management software designed for teams to help them organize tasks, collaborate effectively, and manage multiple projects.
It offers a range of features, including task assignments, goal tracking, time tracking, document sharing, and integrations with other tools, making it suitable for various workflows. ClickUp allows users to customize their workspace with numerous views, such as lists, boards, or calendars, to effectively track projects and tasks.
Overall, ClickUp is a popular option for project management and to streamline work processes and improve team productivity.
But that’s enough from the promises; let’s take a closer look at ClickUp’s features!
ClickUp’s key features
I collected all the essential features I tried during my ClickUp review here.
Central hub
Whenever you enter into your ClickUp account, it will take you to the homepage that serves as a central hub. Here, you can manage your cards, which allows you to customize what you want to see in your central hub.
For example, I have a calendar view, a card showing the task assigned to me, my recent activities in ClickUp, and more. You can easily drag and drop these cards, leaving the most crucial stuff at the top of your homepage.
It’s time to look at the key project and task management tools!
Project management tools
During my ClickUp review, I put a huge emphasis on how it works both as a project management software and a task management app. Let’s start with the project management tools!
Similarly to your home page, you can move, add, and remove cards, so your dashboard view will only concentrate on the workflows that matter the most to you. Personally, I used the default setup for my cards, as it shows all the key information about my tasks.
Since I work alone, there is not much of a breakdown in terms of assignees. However, it still shows the information I need to track the project’s progress.
I discovered that during my ClickUp review, there are many other project view options from which you can choose. Just click on the “+ View” icon, and you will see numerous other view options like list, Kanban board, calendar, or Gantt chart views.
Each view has its advantages. For example, when using the list view, you can filter on status, assignees, priorities, tasks, due dates, or task types. Or, with a Gantt chart, you can filter on periods.
I know that resource management tools are critical for many of you managing teams. To access the relevant metrics, you can select the workload, box, and team views. With these views, you can get a quick understanding of who has free capacity and who is overcommitted.
Based on my experience, ClickUp has easy-to-use work management tools that cover all the information you need for efficient resource management.
Moreover, if you click on the customize tab, you can further personalize your views and choose from layout options, filters, permissions, and more.
But let’s face the truth – putting together complex projects takes time. Fortunately, ClickUp offers some templates that you can access even in the free plan.
Overall, I was satisfied with the project management tools during my ClickUp review. Now, it is time to check the task management tools!
Task management tools
No matter if you are in your projects or space, you can create new tasks with a click. If you click on the add task on the right side, you can add a new task.
When creating a task, you can add descriptions and sub-tasks and select priority levels, assignees, due dates, tags, and reminders. It is super easy.
Similarly to the projects, you can use templates for your tasks. When it comes to task templates, ClickUp offers different templates for different teams. Once you have added a template, you can make the changes you want and use it later.
After you create a task, there are other options that you can use for efficient task management. ClickUp allows you to attach files, write comments, add relationships, and more.
To summarize the task management features, I think ClickUp has all the tools you need to manage tasks with your team members.
ClickUp permissions
You can easily share your workspaces or projects with others. If using the free plan, you can not access permission levels. This means that if people join, they can edit and create elements.
If choosing the paid plans, you can choose permission levels for your team members. With the view-only permission, users can only read the content. However, you can give them comment-level permission, which allows them to post and reply to comments.
If you add them to the edit level of permission, they can share and make changes, but it is not possible to delete items. Giving them full access, they can create, edit, delete, and share items with others.
Collaboration tools
In addition to assigning tasks and sharing projects and workspaces with others, ClickUp has some powerful collaboration tools for teams.
Whiteboards
The whiteboard is a useful tool, particularly for remote teams. On the right side, you see who is currently working on the same project and show the cursor movements.
ClickUp allows you to drag and drop all parts of the elements and move them around. On the button, you can choose from numerous options depending on what you want to insert on the whiteboard.
For instance, you can insert items like tasks and documents, but you can draw and add sticky notes, images, shapes, and more.
Ultimately, I enjoyed using the whiteboard during my ClickUp review period. There was only one issue I experienced: ClickUp was quite slow sometimes when I opened the whiteboard. It is an easy-to-use tool designed for agile teams.
Chat
ClickUp offers a chat feature as well to enhance team communication. It helps to centralize their communication, project management, task management, and other workflows into one single place.
Utilizing ClickUp’s chat tool, you can create tasks directly from messages and easily share documents. So, it could be a useful tool for small teams, such as those that do not want to invest in project management software and team communication apps at the same time.
Collaborative Docs
Docs offer a great way to take notes, create company wikis, knowledge bases, and more. So, it works like a note-taking app and information management tool.
You can share documents with your team members so you can edit those in real time. This is one of the most helpful collaboration features of ClickUp, as you can build numerous types of documents together.
Its writing system works similarly to Notion. When you hit the splash, you can add different types of items to your document, such as tables, buttons, embed bookmarks, etc.
Furthermore, ClickUp offers templates for your documents, which makes it easy to create new ones quickly. Similarly to other templates for projects or tasks, you can find the templates categorized and personalized for each team.
It is also great that you can smoothly move and organize your documents. If you drag one of your pages and drop it on another page, ClickUp will create a sub-page.
Automation
It was not easy to find the automation options, but after a short research, I managed to find them. If you go to your spaces on the left and hit on it, there will be a tab that says space settings, and you can check the automation there.
ClickUp uses “when” and “then” logic when creating automations. You can create automation for actions related to task management, communication, dates, and more.
I was pleased during my ClickUp review that it also has templates for automation. Honestly, I just do not like setting up rules and testing, so the templates make it easier for people like me.
For example, you can create an automation to move the the parent task to the next phase once all the sub-tasks are completed, but there are great automation for Calendly or Google Calendar as well.
ClickUp Brain (AI)
If choosing the paid plans of ClickUp, you can access its AI feature called ClickUp Brain. You can ask questions about your projects, tasks, and documents, and it will give you answers pretty fast.
Moreover, there are many other use cases on how you can implement ClickUp Brain into your daily workflows. It can help you to automatically transcribe meetings recorded by ClickUp, check your spelling, and accelerate other workflows like creating tables or content.
All in all, ClickUp’s AI tool is a good addition to this project management software and helps team members further improve their effectiveness and productivity.
Time tracking tools
ClickUp has some simple time-tracking tools to track how much time you spend on your tasks. You can record your time from your desktop, mobile, or web browser as well.
Using time tracking with the timesheet tool, you can get some insights about your time management and that of your team members. It is also cool that you can filter on specific projects and workflows and build customized reports.
Overall, ClickUp has quite advanced time-tracking tools compared to many other project management software. These time-tracking features help you to improve your team management, and by utilizing these tools with the resource management features, you can get a full overview of your team’s workload.
ClickUp’s integrations
ClickUp is quite massive in terms of integrations. Thanks to its Zapier integration, you can connect ClickUp with over 7,000 third-party apps, including Microsoft Teams, Slack, and Google Calendar.
ClickUp’s user interface
ClickUp has a clean user interface. You can access your projects, documents, and whiteboards on the left with a few clicks. On the right top, you can see some additional tools like reminders, recording, and notepad.
Since ClickUp has numerous additional tools compared to many other project management software, it might have a slightly longer learning curve. For me, it was a great help that it has a search bar, so every time I did not find a feature like the time tracking tools, it just helped me to locate them.
ClickUp’s mobile app
ClickUp has a mobile app for iOS and Android devices as well. I liked the design of the mobile app, and it was great to access my projects and tasks from my phone.
While ClickUp’s development team constantly updates the mobile app, it still has bugs and is slow sometimes. Also, numerous features are not available when using the mobile version.
So, I have mixed feelings about ClickUp’s mobile app.
My experience with ClickUp
Overall, I had a pleasant experience during my ClickUp review. Although I found some glitches and encountered some performance issues, I think it is a great project management app.
It is great that they have a generous free plan, and you can access numerous features, even collaboration tools, for free.
At first, ClickUp might be overwhelming since it has many features. However, there is a lot of content and tutorials on the web, such as ClickUp University, that can help you master this productivity app quickly.
ClickUp’s pricing
ClickUp offers free and three paid plans. Let’s check them closer!
Free Forever Plan
The free version covers 100MB storage, unlimited tasks, unlimited free plan members, two-factor authentication, and numerous project views. However, the list of features you see in the picture is not full.
With the free plan, you can also use time-tracking tools, automation, and many collaboration tools. Basically, you can access all the features I show you in this ClickUp review, except for its AI tool.
Considering the features included in the free plan, it is ideal for professionals or personal use.
Unlimited Plan
The Unlimited plan covers all the features in the free version, plus you will access unlimited storage, integrations, dashboards, chat messages, and others. This plan costs you $7 monthly if choosing the yearly billing. However, if you choose the monthly billing, it is $10 per user per month.
The Unlimited plan is an excellent choice for small teams. If we compare it with other project management software’s pricing, I would say they offer a fair price.
Business Plan
ClickUp’s Business plan is $12 per user if you opt for the yearly plan. Alternatively, if you choose the monthly billing, it is $19 per user.
This plan includes all the advanced tools that even larger businesses need. For example, timesheets, workload management features, advanced time tracking, and automation.
ClickUp designed this plan for mid-sized businesses.
Enterprise Plan
Lastly, ClickUp offers an Enterprise plan for large businesses as well. Nevertheless, they apply customized pricing here.
ClickUp’s pros and cons
Let’s see the pros and cons I found during my ClickUp review!
Pros of ClickUp
First, I appreciate that ClickUp has a generous free plan. It is great that you can invite your team members and access numerous tools for free, so you have a chance to see whether this is the right project management platform for you.
Furthermore, ClickUp offers numerous features to manage projects and tasks. I think ClickUp is very solid in terms of features. It has many advanced tools for time tracking, visualizing projects, and, ultimately, managing projects with high efficiency.
It is also awesome that you can integrate ClickUp with many third-party apps. And this support is more valuable when you implement automation.
I love that you can create customized dashboards so you can track key projects and tasks more easily.
Lastly, ClickUp has really good collaboration tools. Its whiteboards, collaborative docs, and other collaboration features make ClickUp an ideal project management software for teams.
Cons of ClickUp
When it comes to the cons of ClickUp, the first issue I encountered was that this project management platform was slow sometimes. I particularly had this issue more time when using the whiteboards.
Second, its mobile app still has bugs and is slow many times. Don’t get me wrong – it is great that ClickUp has a mobile version as well, but it would still be great if it worked smoothly.
Finally, I read numerous complaints about ClickUp’s customer support team. Personally, I did not have a chance to experience it during my ClickUp review, but this is definitely something you should be aware of.
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ClickUp alternatives
While I think ClickUp is an excellent project management software, here are some alternatives you might want to check if you think it is not ideal for you:
Wrap-up: ClickUp review
ClickUp surprised me in the right way. I did not expect this number of advanced tools they have for project managers.
I do not say that it is the perfect project management app, but I believe it is a good choice for small and medium-sized businesses. So, overall, I can recommend ClickUp.
Hope I was able to help you to find the best project management app for you. As always, I will update this ClickUp review over time, so you guys have up-to-date information about this project management software.
Frequently asked questions
Is ClickUp totally free?
ClickUp has a free plan that covers 100MB storage, unlimited tasks, unlimited free plan members, two-factor authentication, and numerous project views. Nevertheless, many advanced features like ClickUp’s AI tool, time tracking tools, and collaboration tools are included in the paid plans.
Is ClickUp any good?
ClickUp is a solid project management app for small and medium-sized businesses. It offers many collaboration tools, which make ClickUp ideal for remote teams as well.
What are the disadvantages of ClickUp?
While ClickUp is a good project management software, it has some disadvantages. For example, it is slow sometimes, the mobile app has bugs, and there are complaints about its customer support team.
How good is ClickUp’s customer support team?
I read numerous reviews about ClickUp, and I found many complaints about its customer support team. It takes time for them to reply, or many of them are unable to speak to a real person.
Disclosure: I only recommend products I would use myself, and all opinions expressed here are our own. This post may contain affiliate links that, at no additional cost to you, may earn a small commission. Read the full privacy policy here.
Hey there! I am Aron, the founder of Thebusinessdive. I created Thebusinessdive to help you elevate your productivity to the next level. It is a place where you find the best tools, ideas, and tips to supercharge your productivity and performance. Subscribe to my YouTube channel to hear more about the best productivity tools. Let’s dive in!
