Otter and Fireflies are among the most popular meeting assistants. While Otter and Fireflies have similar technology backgrounds and can significantly increase individual and team productivity, there are differences. I was keen to discover features, benefits, and limitations to determine which transcription tool has the upper hand in the Fireflies AI vs Otter AI clash.
These are the key points that I explored during the Fireflies vs Otter review:
- While Otter supports only English, Fireflies transcribes audio files and meetings in more than 69 languages.
- Fireflies offers more extensive integration options than Otter.
- Both Otter and Fireflies have reasonable pricing compared to other meeting assistants.
- Otter has a more intuitive user interface.
- Fireflies has higher transcription accuracy based on user reports.
Key differences between Otter and Fireflies
|High transcription accuracy
|Decent transcription accuracy
|Transcription, Recording, Advanced searching, Conversation intelligence, Collaboration tools
|Transcription, Recording, Post meeting recaps, Otter AI chat, OtterPilot, Collaboration tools
|Free plan: available
Pro plan: $10 per month per user
Business plan: $19 per month per user
Enterprise plan: Contact for pricing
|Free plan: available
Pro plan: $10/month per user
Business plan: $20/month per user
Enterprise plan: Contact for pricing
|Transcription minutes in the free plan
|300 monthly transcription minutes, 30 minutes per conversation
|Supported meeting platforms
|Zoom, Google Meet, Microsoft Teams, Blue Jeans, Skype, Dialpad, Webex, Lifesize, GoToMeeting
|Zoom, Google Meet, and Microsoft Teams
What is a meeting assistant software?
Meeting assistants are seamlessly integrated with your meeting platform, and they provide real-time transcription services, automated recording, meeting summaries, and more. Both Otter and Fireflies use AI technology to recognize multiple speakers and accurately transcribe meetings.
Essentially, a meeting assistant offers various advantages. It will take over most meeting management responsibilities like note-taking or recording so that you can focus on the audio or video meetings. You do not need to worry anymore whether you missed any details from an important voice conversation.
Furthermore, meeting assistant software offers additional features to streamline team collaboration and share meeting highlights and notes easily.
Additionally, it provides a cost-effective and straightforward way to transcribe video or audio files into text. You can quickly review or find meeting notes, recordings, and summaries in an organized place.
Moreover, they provide unique features focusing on coaching or sales teams. While some meeting assistants offer deal intelligence tools for sales teams, others excel in internal meetings and collaboration.
In essence, these tools are ideal for sales or customer success teams but also very effective if you have mostly internal meetings.
Comparison: Fireflies AI vs Otter AI
Let’s dive into the main differences between Otter and Fireflies!
Recording and transcribing meetings
You can easily invite Fifeflies’s bot to live meetings, and it will automatically record and transcribe meetings. Also, you can convert audio meetings into written text. This can be helpful when you are attending a meeting in person. If you have the meeting recordings, just upload them, and Fireflies transcribes the video or audio files.
Advanced search capabilities
We all know how frustrating it can be when looking for specific information in a meeting notes. It is like looking for a needle in a haystack. Using Firelfies’ AI-powered search capabilities can save you this hassle. Fireflies detects questions, tasks, and metrics, while you can filter key points and topics in all your transcripts.
The conversation intelligence feature provides insights about meeting data, speakers, topics, and sentiment. It helps to measure and improve meeting performance over time.
You can access meeting insights like the number of questions asked, time spent in voice conversations, longest monologues, filler words, and talk-to-listen ratio.
Other collaboration-friendly features
Fireflies has many collaboration features besides its transcription service. You can leave comments, action points, and pins at different parts of calls so your team members will see what to do next. Also, Fireflies makes sharing meeting recaps with a team smoother than ever.
Fireflies’ integration possibilities
Fireflies has more extensive integrations with popular third-party apps. You can connect Fireflies with CRM systems, project management tools, calendars, storage apps, and collaboration tools. Fireflies’ integrations include Microsoft Teams, Dropbox, Asana, Trello, Zoho, and many others.
Recording and transcription tool
Otter automatically records and transcribes online meetings or audio and video files. One of Otter’s advantages is that it can also capture meeting slides and insert them into the meeting notes and summaries.
Otter sends conversation summaries to the meeting participants when the meeting ends. This ensures everyone is on the same page when the next meeting comes.
Otter AI chat
The chat feature allows meeting attendees to ask Otter questions about the meeting. Such a feature is helpful when you need a list of key takeaways, action items, or follow-up tasks.
During an online meeting, you and your team can add comments, highlight key points, and assign action items. The collaboration features can make your team’s life easier and help you to stay organized.
The OtterPilot has nice add-on features for a sales team. It can automatically prepare insights, write follow-ups, and forward meeting notes to Salesforce. This way, a sales team does not need to upload meeting notes to Salesforce manually, but Otter will do it for them.
Otter’s integration possibilities
Otter has more limited integration options than Fireflies. You can integrate Otter with Slack, Dropbox, or Salesforce, among a few other third-party apps.
Meeting platform compatibility
Fireflies is a versatile transcription tool. This meeting assistant can transcribe calls on Zoom, Google Meet, Microsoft Teams, Blue Jeans, Skype, Dialpad, Webex, Lifesize, and GoToMeeting.
In contrast, Otter offers limited options in terms of meeting platforms. Otter is compatible only with Zoom, Google Meet, and Microsoft Teams.
Firefly is an excellent tool for transcribing meeting notes in many languages. It can record and transcribe spoken conversations in 69 languages. This makes Fireflies an ideal choice for teams that operate in a multicultural environment with diverse backgrounds. On the other hand, Otter, unfortunately, supports transcription only in English.
In summary, if your team communicates in different languages, Fireflies provides broader language support than Otter.
Fireflies has the following pricing structure if you go for the annual plan:
- Free plan
- Pro plan: $10 per month per user
- Business plan: $19 per month per user
- Enterprise plan: Contact for pricing
If you prefer the monthly plan, the Pro Plan will cost $18 per month per user, and the Business Plan will cost $29 per month. A free trial is also available.
Otter has the following pricing if you choose the annual plan:
- Free plan
- Pro plan: $10/month per user
- Business plan: $20/month per user
- Enterprise plan: Contact for pricing
If you opt for the monthly plans, the Pro Plan is $16.99 per month per user, and the Business Plan is $40 per user. A seven-day business trial is available for small teams.
Compared to other automated transcription tools, Otter and Fireflies offer reasonable pricing. For instance, Avoma’s paid plans start at $19 per month per user, while MeetGeek’s paid plans start at $15.
Otter and Fireflies have the following alternatives if you feel like they are not a perfect fit for your needs:
- The Best 5 Otter AI Alternatives For Better Meeting Notes
- 11 Best AI Meeting Managers in 2024: Ranked & Reviewed
- How To Take Meeting Notes in Teams More Effectively?
- Best 6 Zoom Note Taker App To Use In 2024
- 8 Best AI Note Taking App To Supercharge Your Productivity
Fireflies AI pros and cons
- Fireflies is a more accurate transcription tool that can turn simple audio conversations into text.
- Wide range of language support.
- Extensive integrations with many meeting platforms, project management tools, CRM systems, and more.
- Fireflies’ advanced search capabilities allow you to quickly review meeting notes and find a specific part of the call that you are looking for.
- The conversation intelligence feature offers access to meeting insights, which can be crucial for coaching and improving meeting performance.
- You can easily integrate Fireflies into your workflows.
- Reasonable pricing.
- If you have meetings in different languages, you must manually switch to the next call’s language before joining.
- Fireflies may encounter difficulties in accurately transcribing accents on occasion.
- Even with the Pro plan, Fireflies provides limited storage capacity.
Otter AI pros and cons
- Straightforward user interface.
- It can capture slide decks during remote meetings.
- Besides the meeting transcripts, Otter automatically sends summaries as well.
- Simple setup and implementation.
- You can easily share the notes with your team.
- Affordable pricing.
- Limited language support.
- Cases when users experienced poor customer service.
- It is easy to leave Otter recording your call unintentionally.
- Limited integrations.
- Errors when multiple speakers speak at the same time or have non-US accents.
Wrap-up: Fireflies AI vs Otter AI
Otter and Fireflies are excellent solutions for transcribing meeting notes and enhancing collaboration. However, transcribing meeting notes or audio recordings are not these tools’ only feature.
The final verdict on which transcription tool is better depends on your meeting and collaboration requirements. Fireflies have extensive integrations, broad language support, and reliable transcription accuracy. On the other hand, Otter has unique features like OtterPilot and AI chat.
Personally, I find Fireflies a better meeting assistant than Otter, given its versatility and how reliable this tool is when transcribing audio.
Frequently asked questions
What is the free alternative to Otter transcription?
There are plenty of transcription tools that offer a free plan. The features, available transcription minutes, and transcript storage capacity included in the free plan depend on the specific meeting assistant.
Can Fireflies AI take meeting notes?
Fireflies can take meeting notes during a video or audio meeting. It utilizes automated speech recognition (ASR) technology to capture meetings. Using Fireflies, you can automate note-taking instead of taking shorthand notes or relying on your memory.
Moreover, it offers more than just transcripts. It has AI-powered search capabilities, conversation intelligence, and team collaboration features.
What is the top 10 best transcription software?
Here is a list of the top ten transcription tools:
Even though all these transcription tools are excellent, the best choice for you ultimately depends on your preferences and specific requirements.
Which is better: Otter AI or Fireflies AI?
Due to the extensive integrations, language support, and accurate transcription service, my pick is Fireflies.
What is the cheapest AI tool to transcribe meetings?
Most of the AI meeting assistants offer free plans. Before choosing an AI tool, ensure it supports the meeting platform you use and the free plan includes sufficient available transcription minutes.